Creator Spoitlight: Phyllis Haserot “Embrace GENgagement: How To Flip Technology Challenges Into Alternatives For You And Your Enterprise!”

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Author: Phyllis Haserot

Thank you for your interest and the opportunity to speak and write about my recently published book. I am happy to answer all questions and provide insights into intergenerational issues in a working world of at least three and up to five generations who strive to work together harmoniously, productively and profitably. There is so much potential that is not being realized! And I hope and work to change that.

What is the main message of Embrace GENgagement?

The power and potential of generational / age diversity is an important missing element that informs and influences attitudes and behaviors regarding all other aspects of diversity and needs to be incorporated into both employee and customer experiences. It illuminates the essential role that the interpretation and understanding of typical generation attributes, assets and preferences plays in harmonious and productive relationships at work: What, when and how to integrate this important knowledge for inclusion and justice in multigenerative, multicultural workplace relationships is practical, specific action steps , Examples and stories.

Who is your book written for / Who would your book be best for?

The purpose of the book is to promote understanding and conversation, as well as building a harmonious working relationship between the different levels, generations and functions of the legal workforce. So it is written for: all generations, attorneys at all levels in law firms and legal departments; Professional employees; Department head / manager; (including marketing, business development, professional development, IT, HR, recruiting, knowledge management). While this is a broad audience within the legal community, in order to unite the generations all must read the same information as a basis for discussion and action. Here are specific benefits readers will get from reading and applying the steps in this book:

  • Take the stress, frustration, and negative energy out of working with people of different generations so you can understand and achieve common goals – and do so faster with more engaged and engaged employees
  • Build trust in all generations that you are ready to attract and retain customers and other external stakeholders of all generations
  • Provide actions and tools to win other generations and be an effective “bridge” leading change with empathy
  • Start the conversations that will enable you and your co-workers to be successful in work and life
  • Use tips to keep relevance at every stage of your career and new ways to make meaningful contributions

It will help you be a positive change agent to humanize business in a collaborative way and foster a culture of camaraderie.

What experiences, skills, or specific training did you find helpful in writing this book?

I have been a pioneering consultant on marketing / business development and organizational effectiveness of law firms for three decades. Since 2004 I have focused on helping professional service companies solve their cross-generational challenges, which has earned me the reputation of being a “cross-generational voice”. This is my third book for the legal community after The Rainmaking Machine – now in its 30th edition – and The Marketer’s Handbook of Tips & Checklists. It’s the second to focus on generation problems at work, after You Can’t Google It! – The convincing case for intergenerational discussions at work. During my career I have delivered programs, workshops, webinars, thought leadership and podcast appearances and written countless articles, blogs for legal publications, associations and companies on these areas.

What problems lawyers face does Embrace GENgagement solve / address?

A variety of generational and related topics and challenges that often create tension, frustration and affect productivity and a sense of belonging, such as:

  • How to build rapport and trust between people of all generations and ages in internal teams and with external stakeholders.
  • Strategies for attracting and retaining customers from different generations.
  • How important it is to give young generations in companies a voice and role in policy and succession planning and to take action.
  • Understand how generation / age intersectionality and other factors of diversity are key to a thriving organizational culture of inclusion, engagement and belonging.
  • How to remove barriers to knowledge transfer and a smooth succession.
  • How to have the conversations each generation wants to maximize working relationships and collaboration between lawyers and multi-generation employees.
  • How to maximize relationships and productivity with diversity and inclusion, especially age diversity and intersectionality with other factors of diversity: race / ethnicity and gender.
  • Tips for when older partners and employees report to younger managers (which is becoming more common).
  • And much more.

How does this book differ from other books on the same topic and / or what is new or different?

In the book, I addressed cross-generational strategies and tactics for creating, maintaining, and sustaining productive and profitable relationships both internally and with customers and other external stakeholders of different generations. Bulleted tips and checklists (a format that people love and that is easy to read, capture, and use) – a series of recipes or actions and tips on a variety of topics and challenges, each introduced by a paragraph that describes the challenge, opportunity, or purpose. What is special about this format is that it saves the reader time to familiarize themselves with what to know and how to use the information. It’s insightful and concise. It’s a short, meaty, everyday reference – not just a product to read and forget. Depending on your needs, new topics can be added in the coming years.

This topic is valuable to all levels as it covers topics for all generations at work.

This book is an everyday resource for successful whitewater navigation of generational gaps and collaboration that jeopardize employee retention and productivity. It offers specific action steps to be followed in any kind of generational and cultural challenge.

The format is an essential aspect of the attractiveness and usefulness of the book. It’s extremely practical and action-oriented. It will be an everyday resource, not a one-off read.

What was your biggest challenge while writing this book?

If I summarize the enormous amount of material I have into my concise bullet format, it will save readers a lot of time finding exactly what they want answers to.

What will surprise readers most about your book?

How much substance and action steps are contained in this relatively short book.

What’s the most important thing readers get to take away from Embrace GENgagement?

How important cross-generational factors are to understanding, interaction, productivity and profitability. You shouldn’t ignore this big missing piece and need to put intergenerational problems and challenges a place on the table for diversity, equity and inclusion, and management in decision making.

About the author:

Phyllis Weiss Haserot is the leading multigenerational professional speaking with a multigenerational voice. As a “unit” she brings the power of intergenerational conversation and collaboration to solve the urgent problems and nuances of attracting and retaining customers and employees of different generations, the intergenerational culture, the achievement of effective teams with several generations, the transfer of knowledge and succession planning . Phyllis works with organizational leaders and cross-generational teams who focus on both external and internal stakeholder relationships. She leads workshops, forums and masterminds for professionals as well as student and alumni communities.

Phyllis is the President of Practice Development Counsel, a business development and organizational effectiveness consultancy, and a frequent speaker, podcast guest, and blogger on intergenerational relationships. Author of the bestseller The Rainmaking Machine (Thomson Reuters, 30th Edition), her new book for ABA / Law Practice entitled Embrace GENgagement, You Can’t Google It !: The Convincing Case for Intergenerational Conversations at Work (Morgan James Publishing) and countless articles for the legal media. Phyllis is a member of the ABA Law Practice Section and the Women Rainmakers.

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